Customer Service

IPC's customer service department is open from 9:00 am - 5:00 pm Central time. For questions, please call
+1 847-597-2862.

How do I know what standards I want to purchase?

For questions about IPC standards or specifications, e-mail, or call the IPC Technical Department at +1 847-597-2830. Please include your name and phone or fax number in case there is a problem with your e-mail address.

How do I get member pricing?

IPC members receive a discount of up to 50 percent off nonmember prices on most products available in the online store. For more information about IPC membership, visit the membership page of the IPC website or contact

Why do I have to log in to put things in my shopping cart?

Identifying you in our database enables us to correctly calculate the appropriate prices for your order.

To Place an Order

You can order online using Master Card, Visa, American Express and Diners Club. You can also call customer serice at +1 847-597-2862 or e-mail To order by fax, place all items in your shopping cart, click on either "View Cart" or "Check Out," print the order and fax it to +1 847-615-7114. Please include shipping address and credit card information.

To Change an Order

If you'd like to make changes or corrections to an existing order placed online, please contact customer service by email at

Shipping and Handling

IPC ships U.S. and Canadian orders using UPS. Overseas orders are sent via FedEx. We process orders the same day they're received until 1:00 pm Central Time. Orders received after 1:00 pm Central Time are processed the following business day. We are happy to estimate shipping and handling charges for you. Please call us at +1 847-597-2862 or e-mail

Our Return Policy

Need to return an item? Within 21 days of receipt of your shipment, you may return any item except for downloadable products and graphic images for a full refund (not including shipping and handling). To ensure you receive credit for your return, please call +1 847-597-2862 or e-mail BEFORE you ship the item(s) back. Please note that graphic images and downloadable products cannot be returned or exchanged.

How Secure Are We?

The safety and security of your order is of the highest priority to us. We ensure that your Internet transactions stay private and protected by encrypting information through our secure server software. Your data, including name, address and credit card number, cannot be read by anyone else while the information travels from your computer to our server. Once your order reaches us, your credit card number is stored on a system that has no connection to the Internet.

Privacy Notice

We know that you care how your customer information is used and shared, and we appreciate your trust. From time to time, IPC may send you information via e-mail about programs or products that may assist you in your job. We do not sell your information to others. If you want to be removed from future promotional e-mails, please contact Data Entry at or call +1 847-597-2897.


IPC products are not available for resale without permission from or agreement with IPC. Contact Tom Sandman for more information.